Terms of use

Valid from 27.10.2026

This is a translation of the Finnish terms of use. If the versions differ, the Finnish version applies.

1. Service provider

The Tukihaku service is provided by tukihaku.fi, business ID 2280106-0, no separate business premises (contact by email). Customer service: tuki@tukihaku.fi.

Tukihaku is a private service. It is not a service of Kela, a wellbeing services county or any other authority.

2. What the service includes

The first calculation with the benefit calculator is free of charge on the same device and browser. After that, the calculator is available with the Tukihaku Pass or while application help or decision help is valid. Based on your answers, the calculator gives an indicative estimate of the benefits you may be entitled to. The estimate is based on public amounts and formulas, but it is simplified. The decision on a benefit is always made by Kela or the wellbeing services county.

The paid service is Application help (1.99 €). It includes:

the official forms filled in for you as PDF files
AI help with justifications: if needed, AI asks clarifying questions and puts your answer into clear wording
AI explanations of the form's questions and options
a check before you download the form: unanswered questions, dates, attachments and, if you wish, an AI check for contradictions
filling instructions, a list of attachments, a checklist and a template for a request for review.

Application help is only sold for applications that have a ready PDF form. Before paying, you see which applications the payment covers. For wellbeing services county applications that do not have a form yet, you get free instructions. If you have paid for application help, you also get ready answers to copy and AI help with the justifications for them at no extra charge.

The payment is a one-off payment. It covers all applications the calculator suggests for your situation that have a ready form. Access is valid for 14 days on the same device and browser. The service does not include a subscription or recurring charges.

The second paid service is Decision help (1.99 €). You attach a decision from Kela or a wellbeing services county as an image or a PDF file, and AI explains it in plain language, compares it with the calculator's estimate, lists the figures worth checking, and gives the appeal deadline and a template for an appeal or a request for review. AI does not assess whether the decision is correct or whether an appeal will succeed. Access is valid for 14 days on the same device and browser, and decision help is included in application help for as long as that is valid. The decision is not stored.

The third paid service is the Tukihaku Pass (1.99 €). It includes unlimited use of the benefit calculator, application help and decision help for 30 days on the same device and browser. The payment is a one-off payment, and the pass does not renew automatically.

In the Tukihaku app installed from Google Play, the same services cost 6.99 € each and are paid through Google Play. The price is higher because Google charges a service fee and VAT on the sale. On the website tukihaku.fi, the prices above apply.

Organisation licence. An organisation can obtain an organisation licence for its employees, which opens the benefit calculator, application help and decision help with an organisation code for the agreed period. The licence is agreed separately (prices and plans: tukihaku.fi/organisaatioille) and invoiced according to the agreement. The code is intended only for the subscribing organisation's employees and may not be shared with outsiders or clients. The number of users is the agreed number of different devices per month; continuous overrun is invoiced as agreed separately. The AI features have a fair-use limit. When the subscription ends, the devices return to normal mode.

The app can be used in several languages. The forms and the texts that go onto them are always in Finnish, because Kela and the wellbeing services counties process them in Finnish.

3. Prices and payment

Prices are in euros. The sale does not include VAT because the business is small-scale (Finnish VAT Act, section 3). Payments are processed by Stripe. You can pay by card or with the other methods shown on Stripe's payment page. You will receive a receipt by email.

4. Delivery and right of withdrawal

The service opens as soon as the payment has been received. Under the Finnish Consumer Protection Act, the right of withdrawal for digital content ends when delivery of the content has begun with the consumer's express consent. Before payment, we ask for this consent and your confirmation that you understand the right of withdrawal ends.

If you were charged but the service did not open, contact customer service. We will fix the situation or refund the payment.

5. Responsibilities

You fill in and send the applications yourself, and you are responsible for the accuracy of the information in them. Always check the finished form before signing it. We cannot promise that a benefit will be granted, and we are not responsible for the authorities' decisions.

Text worded by AI is based only on what you write yourself. Check that the text matches your real situation. AI explanations are general information and may contain errors. Check anything unclear with Kela. The AI check only looks for contradictions and missing information. It does not assess whether you will get the benefit, and it does not guarantee that the application has no errors. AI translations are for your understanding only.

The explanation given by decision help is based on the text of the decision and may contain errors, for example if the image is unclear. The appeal deadline is an estimate calculated from the date of the decision. Always check it in the appeal instructions attached to the decision. You are responsible for the content and submission of any appeal.

The service is not legal advice. In all cases, our liability is limited to the price you paid for the service, unless mandatory legislation provides otherwise.

6. Changes and availability

We update the service when benefit amounts or forms change. We may change these terms. The terms of a paid service remain as they were at the time of purchase.

7. Complaints and disputes

Send any complaints to customer service. We aim to resolve matters by agreement. As a consumer, you can also take the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi). Finnish law applies to these terms.